Refund and Returns Policy – prime-vale.com

At prime-vale.com, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, you may request a return or replacement according to the policy below.

Return Eligibility

You may request a return within 7 days of receiving your order if:
The watch is damaged or defective.

You received the wrong product.

The product is significantly different from the product shown on our website.

The product must be unused and returned in its original packaging with all accessories and tags.

Non-Returnable Items

.Returns may not be accepted for products that:

Show signs of misuse or wear.

Have been used or damaged after delivery.

Are returned without original packaging or accessories.

Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

Approved refunds will be processed through the original payment method where possible. The time required for the refund to appear may vary depending on the payment provider.

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

Approved refunds will be processed through the original payment method where possible. The time required for the refund to appear may vary depending on the payment provider.

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

If you receive a defective or incorrect watch, we may offer a replacement, subject to product availability.

Return Shipping

If the return is due to a defective, damaged, or incorrect product, we will cover the applicable return shipping costs. For other returns, shipping charges may be the customer’s responsibility.

How to Request a Return

To request a return or refund, please contact us at [aa9215108gmail-com ]and provide your order number, reason for the return, and photos of the product if applicable.

We reserve the right to review each return request and determine eligibility according to this policy.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.